Process Manager- Operations Excellence

Work Type: Full Time

We at Moolya are looking for a perspective candidate who can conceptualize , drive and govern strategic initiatives across the organization.

1.Design and implement strategic and operational processes across the organisation
2.Ensure process adherence and compliance through audits and influencing people
3.Review current processes and recommend changes based on industry best practices
4.Improve process and thereby increase the employee, partners and customer NPS
5.Participating in meetings with stakeholders to discuss process improvements
6.Communicating with the team about process changes in order to ensure that they are fully knowledgeable about new procedures
7.Conduct audits and make sure controls are implemented
8.Conduct data analysis in order to provide operational insights
9.Establish and drive a governance structure across functions
10.Drive and Participate in Governance reviews, Operational Reviews, Internal team meetings
11.Facilitate / provide necessary training, orientation, mentoring to a Vertical team on Process Quality initiatives
12.Identify gaps in current processes and remodel wherever required

 Project management — Google Sheets — Analytical & Problem—Solving Skills

Business Acumen — Growth with differentiation — Deep Attention to detail and quality orientation — Collaboration & Interpersonal relationship management

Qualifications : MBA
Experience : Atleast 3+ years of industry experience
Certifications: Good to have but not mandatory — CSQA / CSM / Six Sigma (Green Belt)/ ITIL

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